Refund & Cancellation Policy

Last Updated: October 24, 2026

At Pevixo, customer satisfaction is important to us. We want you to shop with confidence and have a positive experience with every purchase.

Please review our refund, return, and cancellation policy below.

We understand that plans can change.

If you wish to cancel your order, please contact us at support@pevixo.com as soon as possible after placing your order.

Cancellation requests are accepted before an order has been processed or shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible.
If your cancellation is approved, a full refund will be issued to your original payment method.

If your order has already shipped, you may request a return in accordance with our return policy.

We offer a 30-day return window for eligible products.

You may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging and accessories, where applicable.
Proof of purchase or an order number is required.

To initiate a return, please contact support@pevixo.com before sending any items back.

Please do not return products without contacting our customer support team first.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include the following information:

Once we review your request, we will work with you to arrange an appropriate solution, which may include a replacement or refund.

For verified damaged, defective, or incorrect items, Pevixo will cover any necessary return shipping costs.

Certain products may not be eligible for return, including:

Personalized or custom-made products, except where defective or incorrect
Items that have been used, damaged, or altered after delivery
Personal care or hygiene products that have been opened, where returns are restricted for health or hygiene reasons
Gift cards
Items specifically identified as final sale, where permitted by law

These exclusions do not affect any rights you may have under applicable consumer protection laws.

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise stated.

If the return is due to our error, such as receiving an incorrect, damaged, or defective item, we will cover the necessary return shipping costs.

Please contact us for return instructions and the appropriate return address before shipping your item.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved:

Refunds will be issued to your original payment method.
Approved refunds are typically processed within 5–10 business days.
Your bank or payment provider may require additional time to reflect the refund in your account.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by law.

If you receive a defective, damaged, or incorrect product, please contact us to request a replacement or exchange.

For exchanges based on personal preference, availability and return eligibility will apply.

Our customer support team will guide you through the process.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@pevixo.com.

We will assist you in reviewing the tracking information and investigating the shipment with the carrier.

If your package is confirmed lost in transit, we will work with you to arrange a replacement or refund, as appropriate.

If you haven't received your approved refund, please:

Check your bank account or original payment method again.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank if additional processing time is required.

If you have completed these steps and still haven't received your refund, please contact us for assistance.