Return & Refund Policy

Last Updated: October 21, 2026

Thank you for shopping at PEVIXO. We want you to have a positive shopping experience. Please review our return and refund terms below.

1. 30-Day Returns

You may request a return within 30 days of receiving your order.

For change-of-mind returns, jewelry must:

• Be unused, unworn, and in its original condition.

• Be free from damage or alterations caused after delivery.

• Include original packaging and accessories where available.

• Be accompanied by an order number or proof of purchase.

These conditions apply to our voluntary return policy and do not limit your statutory rights.

2. How to Request a Return

To start a return, email support@pevixo.com.

Include your order number, the item you wish to return, and the reason for your request.

Our customer support team will provide return instructions and the appropriate return address.

Please package returned items securely and keep your shipping receipt and tracking information until your return has been resolved.

3. Return Shipping Costs

Damaged, defective, or incorrect items: PEVIXO will cover reasonable return shipping costs when the item is defective, damaged upon arrival, incorrect, or materially different from its description.

Change-of-mind returns: Customers are responsible for return shipping costs unless otherwise required by applicable law.

Return shipping costs may vary depending on the carrier, shipping method, and return destination.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome.

We will issue any refund due within 14 calendar days of receiving the returned item, or sooner where required by applicable law.

Where applicable law requires a refund based on evidence that the item has been returned, we will follow that requirement.

Refunds will be issued to the original payment method.

Any original shipping charges required to be refunded under applicable law will be included.

After the refund has been issued, additional processing time may be required by your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect jewelry, contact us as soon as possible at support@pevixo.com.

Provide your order number and photos of the issue where available.

We will review your request and arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law.

6. Non-Returnable Items

Certain personalized or custom-made jewelry may not qualify for voluntary change-of-mind returns.

For hygiene reasons, certain earrings or other sealed jewelry items may be excluded from voluntary returns once their protective seals have been removed.

These exclusions apply only where permitted by applicable law and do not affect statutory rights concerning defective, damaged, or incorrectly supplied products.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@pevixo.com with your order number.

We will try to accommodate your request, but cancellation may no longer be possible once order processing has begun.

If your order has already shipped, please follow the applicable return procedure.

This does not affect any statutory cancellation rights.

8. Consumer Rights

This policy does not limit or exclude any rights available under applicable consumer protection laws.

Customers in the European Union, United Kingdom, and other jurisdictions may have additional statutory cancellation, return, and refund rights.

Where applicable law provides greater protection, those legal rights will apply.

9. Contact Us

For return, refund, or cancellation questions, please contact:

Email: support@pevixo.com

Website: https://pevixo.com